Product / Service Warranty

Fire-Joy

Product Pricing Disclaimer

All product prices listed on the Firejoy website are subject to change without prior notice and are based on the latest pricing information received from our manufacturers and suppliers. As manufacturers may adjust their prices at any time, these changes may not always be immediately reflected on our website.

Firejoy makes every effort to keep pricing accurate and up to date; however, in cases where manufacturer price updates have not yet been received or processed, the listed price may differ from the current retail price.

Final pricing will always be confirmed at the time of quotation or order confirmation.

Product Warranty

At Firejoy, we proudly stock an extensive selection of premium fireplaces, wood stoves, braais, accessories, and related products from renowned brands. Our range includes popular, high-quality products made locally in South Africa as well as exceptional imports from the UK, Spain, Denmark, and various European countries.

Commitment to Customer Satisfaction

We are committed to customer satisfaction and only stock products that meet our rigorous standards for design, quality, and craftsmanship. Each product is covered by a warranty against defects in workmanship and materials, ensuring reliability and peace of mind. We carefully choose our suppliers and brands based on their proven quality and durability.

Product Warranty, Parts, and Maintenance

Each product comes with its own warranty, as detailed on the individual product page or warranty documents provided upon purchase. Firejoy guarantees parts availability and service support for all products sold, unless stated otherwise. If a product requires servicing or shows any defects, please contact us directly for assistance with replacement, repair, or maintenance.

Professional Installation and Service Warranty

Firejoy offers professional installation services for fireplaces, wood stoves, braais, and other products, backed by a 12-month workmanship warranty to ensure your peace of mind. For those opting for DIY installation, our products are supplied with detailed instructions, and we can advise on the requirements for safe and efficient setup.

Important Safety Notice

For your safety and to maintain warranty validity, it is essential to follow all installation guidelines. While DIY installation may seem straightforward, we recommend hiring our professional installation team for a seamless experience. Please note that all gas products must be installed by a registered gas installer, who will provide a Certificate of Compliance.